Find quick answers to common questions about booking, travel tips, and what to expect on your adventure.
- casual inns (3–4★): charming, locally rooted stays that reflect the character of the destination. these may include family-run hotels, boutique properties, heritage stays, and homestays, typically in the 3-star category with an occasional 4-star property.
- casual+ hotels (4★): distinctive properties chosen for their character, heritage, location, and service. these may include quintas, pousadas, paradores, manor houses, winery hotels, family-run properties, and small luxury hotels. most are 4-star, with the occasional exceptional 3-star property.
- premiere hotels (5★): some of the finest and most distinctive hotels available, including prestigious heritage properties, contemporary design hotels, and chic boutique stays. expect a higher level of comfort and service, often with amenities such as spas, swimming pools, and fine dining.
- guided tour: join a small group led by an expert local guide who takes care of navigation, safety, cultural insights, and daily logistics. a support vehicle follows in the background to make the journey smooth and worry-free.
- self-guided tour: bike or hike independently with app-based navigation, luggage transfers, and local phone support. you manage your own navigation and, on biking tours, basic bike maintenance.
- van-supported tour: travel independently while a support van handles luggage transfers and provides on-route assistance or a lift when needed. you manage your own navigation and, on biking tours, basic bike maintenance; no local guide accompanies you.
Active culture means immersive, hands-on experiences that let you engage with a destination's people, traditions, food, crafts and everyday life — rather than simply observing them. Imagine cooking with a local family, biking through villages, learning a traditional craft, walking a historic neighbourhood, or sharing a meal with a community. In simple terms: active culture is culture you participate in, not just see.
- easy: I like biking or hiking on relatively flat to gently rolling terrain.
- moderate: I enjoy biking or hiking on rolling terrain with a few moderate hills.
- challenging: I love biking or hiking on hillier, more demanding terrain.
Please inform us of your height along with inseam measurement when you make your booking. We use this information to find the right-size bike for you.
Biker or rider inseam refers to the measurement of the length from the crotch to the ground while standing with knees unbent, of a person who is wearing biking or cycling gear. It is an important measurement to consider when selecting appropriate bike frame sizes or determining the proper positioning of a rider on a bicycle. By knowing the biker inseam, it becomes easier to ensure a comfortable and efficient riding experience by adjusting seat height and leg extension.
On our guided bike tours and van-supported bike tours, a support van follows the group of riders throughout the trip and carries all belongings. If at any point riding seems a little hard, the van takes you for as long or as little as you wish it to. It also provides you refreshments along the way.
No, we don’t provide SPD pedals. If you prefer riding with cleats, we recommend bringing your own SPD pedals.
On our guided bike tours, our guide will be happy to help fit them to your bike.
On self-guided bike tours, please confirm with your travel advisor whether our local team can assist with fitting SPD pedals to your bike.
On most tours, you’re welcome to bring your own bike. however, please confirm with your travel advisor in advance, as arrangements and restrictions may vary by destination and tour.
Yes, you may bring your own saddle on our guided bike tours. Our guide will help you fix your saddle onto the bike. On self-guided bike tours, please confirm with your travel advisor whether our local team can assist with fitting saddle to your bike.
Yes, we provide regular bottles, but they are not sippers. We recommend that you bring your own cycling water bottles.
Please inform us about your food allergies while booking the tour. We will communicate all your dietary restrictions to our local team/guides who are native to the region and will take care of it.
We take care to accommodate our guests' specific dietary needs. Our experienced local team/guides are there to assist you and will take care of it.
For meals that are included in our guided itinerary, our guide will recommend dishes based on your preference. Depending on the options available on specific days, our guide pre-orders the meal, while on others, guests are free to make your own selection from the menu. For meals included in the itinerary, our guide will take care of the bill. However, guests are expected to tip the hotel/restaurant staff.
On our guided tours, some days, our guides eat with the guests, while on other days they may not. This again depends on the eating arrangements specific to the itinerary. However, if you require privacy and wish to eat with your own group without the guide or support staff accompanying you, you can always inform the guide of the same and they will be happy to dine separately.
The minimum number of people required to guarantee a departure depends on the destination, and is mentioned on our website. Please check the trip you are interested in to find out the minimum number of people required to guarantee that particular departure.
We encourage all our guests to ride at their own pace. Our guide and support van working in tandem will ensure that all the riders are taken care of during the ride.
We usually allow experienced riders to ride ahead of the pack with the support van, while our guides ride with the guests at the rear, accompanying them and ensuring their safety.
The maximum number of riders is available on our website for each trip. The guest to guide ratio varies by destination. Please consult your travel advisor for the same.
Yes, you’re on a holiday, and we’d love for you to click all the pictures you want!
If you’ve booked a private trip, it may be possible to arrange a detour to visit places of interest along the way that are not a part of the itinerary, as long as we can return to our pre-booked accommodation for the night on time.
It would be helpful if you could let us know prior to the start of your trip about visiting any attractions not listed in the itinerary.
For group tours, any departures from the itinerary are subject to the consent of other members of the group.
For all our guided bike tours, a support van accompanies our riders every day. If at any point of time you no longer feel like riding, you can always rest in the van, while the other members of the group can continue biking.
If all members of the group wish to end the day’s riding earlier than scheduled, everyone can load their bikes and we can drive to our next destination for the day.
The vast majority of our guests are between 50-70 years of age.
Yes, all our guides speak fluent English, besides their own native tongue(s). We only work with guides who are native to the regions we run our bike tours in.
We recommend carrying a universal travel adapter to ensure compatibility.
Chat with us on WhatsApp. We're just a message away.